STORE POLICY

Customer Care

Hello! thank you for visiting Cotton Cloud Embroidery. We always aim for the best customer service, and for every order to be perfect! If you have any questions, don't hesitate to reach out via our contact page. 

Return Policy 

Here at Cotton Cloud Embroidery we make every order unique. We do not accept returns, and all sales are final. If you have any questions before ordering please make sure to ask before rather than later. IF there is an issue with the order we have a 48 hour policy once received, we will help find a resolution.

Shipping Policy 

Since we are a small business, our shipping times may vary depending on the time of the year. From the day ordered, please expect a 1-2 week turnaround time. If needed sooner, please specify and we will expedite the order.